Is it possible to be treated like a Royalty in local hotels nowadays?
I used to say, IMPOSSIBLE! Why? Because no matter how high the star rating of a hotel is, customer service for me really comes from the heart. (Coming from a customer service gal!) I can say I give great customer service in my work because it is in my nature to be extra helpful! And if staffs in a hotel don't have that, even with proper training, yes, you can still get good customer service but not the exceptional, "with a heart" kind!
And guess what? I recently found it! At Discovery Suites, Ortigas.
If you guys follow me on Instagram, you probably know by now how much of a busy gal I am! On weekends, I'm always out for makeup training, makeup gigs, if I'm not working, I'd be accompanying my mom or dad for check-ups or take Kyle Nash to his Pedia!
I've been itching to use the gift certificate I got from Discovery Suites for sharing my "Motherhood story". It was until I flipped through my "Planner" and finally saw ONE WEEKEND Free, I immediately called the hotel and booked for our stay just to get over with the vacation! (Yeah, I wasn't as excited because there's no vacation being a mommy you know!)
Prior to arriving to the hotel, the universe was telling us to really work hard for a vacation! *laughs* We had a flat tire and poor Mr. AMW had to change tire right around EDSA! It was scorching hot and I had a screaming toddler who was cranky because he was extremely sleepy! Yeah, there goes our vacation!
We arrived the hotel at 4:00pm instead of the "timed" 3:00pm! We were an hour late and we weren't expecting anything but just to get to wash our hands, change, lift our legs a bit as I feed my son and leave the hotel to take him to a Play Area at Robinson's Galleria.
As soon as we entered the hotel lobby, we were greeted by friendly staffs and registration was a breeze! Our things
(for an overnight, we had 3-4 bags! lol) were picked by the hotel staff as I sat on a chair trying to regain my energy from achy arms as my son ain't light anymore! I was immediately offered a bottle of water which refreshed not only my body but heart! THANK YOU! I needed that!
Since my son had an hour nap and obviously hungry, I took my chance to ask for high chair and it was a relief to know they can bring a high chair in our room! YAY!
CHILD FINALLY LOCKED IN AND SAFE! I can check out the room!
I immediately spotted fruits and pastries all ready for us to enjoy! Whew, I was indeed hungry from the trip!
Then someone knocked at our door and gave me a bouquet of flowers! Awww, you can now look at the beautiful flowers, not my stressed no make up face!